Returns & refunds

The 30-day return window

For a computer purchased directly from voltpcs.com, contact us within 30 calendar days of delivery to request a return. Include the order number, model, serial number, and reason for the return. Wait for authorization and the correct return address before sending the computer.

For a change-of-mind return, send back the complete computer in undamaged condition, with the accessories and items supplied with the order. Reasonable inspection and setup do not by themselves prevent a return. Remove any components you added and restore the supplied configuration without damaging the computer. There is no restocking fee for a complete, undamaged return.

Start a return request

Who pays return shipping

For a change-of-mind return, you pay the return shipping cost. We will explain the shipping arrangements before you send the computer. The free standard shipping included with your original purchase is not deducted as a hidden outbound shipping fee.

If the computer is faulty or we sent the wrong item, we pay the standard return shipping arranged through our support team. Contact us before paying for a label yourself. If inspection shows customer-caused damage rather than a covered fault, we will explain the findings and applicable costs before proceeding.

Prepare and pack the computer

Back up important files, sign out of accounts, and remove your personal data. Do not include passwords or recovery keys. Include the order or return reference requested in your instructions.

Use protective packaging suitable for a computer with glass and internal components. The original packaging is recommended, but a secure equivalent is acceptable. Follow the packing instructions provided with your authorization, and contact us if you need help before shipping.

You are responsible for damage caused by inadequate return packaging. Keep the tracking number and shipment receipt. Do not send unrelated accessories or personal items.

Inspection and refunds

When your return arrives, we check the computer, included items, serial number, and reported issue. We will contact you if missing items, customer damage, or a mismatch affects return eligibility. We will explain any proposed adjustment rather than apply an undisclosed restocking charge.

Once a return is approved, we issue the refund to the original payment method and send confirmation. Any refundable taxes are included as applicable. Your bank or payment provider may take additional time to show the funds. Contact us with your return reference if you need an update on inspection or a refund.

Cancelling before shipment

Contact us as soon as possible if you need to cancel an order. We will try to stop it before dispatch. An order cancelled before shipment is refunded to its original payment method. If it has already shipped, the return process applies.

You retain any cancellation or refund rights required by law when an order is delayed, cannot be fulfilled, or is not supplied as agreed.

Faults after 30 days and retailer purchases

The 30-day change-of-mind period does not replace your one-year limited hardware warranty or applicable consumer rights. Contact us if a component fails after the return period; covered parts, repair labor, and standard service shipping are included under the warranty.

For purchases through Amazon, Newegg, Walmart, or another retailer, request a refund through that retailer and follow the return policy attached to the order. This direct-store return policy does not replace a retailer's terms. Contact us for help with the computer or a warranty claim.

Warranty & service