Terms of sale

Buying from us

These terms apply to orders placed directly on voltpcs.com. Contact us at support@voltpcs.com or (888) 568-1071 for questions about an order or these terms.

For an order placed through Amazon, Newegg, Walmart, or another retailer, that retailer's checkout, payment, and return terms govern the sale. Our applicable hardware warranty remains separate from the retailer's return policy.

Products, condition, and specifications

Our computers are newly assembled systems built with a mix of new and refurbished components. The complete assembled computer has not previously been sold, returned, or used by a customer before its first sale. Refurbished components may have been used before being installed in the system. New and refurbished components supplied in the computer receive the same stated hardware warranty.

Review the selected model and listed configuration before ordering. Images and demonstrations show the computer's design and examples of use. Game results, application response times, colors, and other demonstrations can vary with settings, software, displays, and operating conditions; they do not guarantee a particular outcome. Third-party application or game names do not imply that a paid license, subscription, or game is included.

If an ordered configuration cannot be supplied as described, we will contact you about an alternative or cancellation. We will not treat a materially different configuration as accepted without your agreement.

Prices and payment

Prices are displayed in U.S. dollars. Review the final order total, applicable taxes, and any selected service charges before submitting payment. Free standard U.S. shipping is included for direct computer orders. Promotions, when offered, are subject to the conditions shown with the offer.

Use a payment method you are authorized to use and supply accurate billing and delivery details. Shopify and the payment provider process the transaction. Your bank or payment provider may place an authorization hold before a payment or refund is fully posted.

Orders, availability, and changes

An order acknowledgement confirms that we received your order. Orders may require payment or fraud verification. If we cannot fulfill an order, find a material listing or pricing error, or need clarification, we will contact you. An order we cancel without supplying the goods will be refunded; we will not increase an agreed price without your approval.

Contact us promptly to request an address change or cancellation. We may be unable to stop or redirect a shipment already handed to a carrier. Keep your confirmation and order number for future support.

Shipping, returns, and warranty

In-stock computers dispatch within one business day after completed payment and any necessary verification. Carrier transit time is additional. Our Shipping & delivery policy explains tracking, address problems, delays, and damaged deliveries.

Direct orders have a 30-day return-request window from delivery, subject to the conditions in Returns & refunds. Your computer also includes the one-year limited hardware warranty described in Warranty & service. Review these policies before ordering; they explain the applicable shipping responsibilities and service process.

For existing purchases, the terms provided with the order continue to apply. Later changes do not remove rights already attached to a purchase.

Shipping & delivery · Returns & refunds · Warranty & service

Software, accounts, and your data

Third-party software, games, and services are governed by their respective license terms. You are responsible for licenses or subscriptions that are not expressly included with the computer. Software updates or compatibility requirements can change after purchase.

Keep backups of your files and protect your account credentials. A repair, reset, or storage replacement can erase data. Do not send passwords or verification codes in a support request. Our Privacy policy explains how store, account, and support information is handled.

Privacy policy

Website use and resolving problems

Use the site lawfully and do not interfere with its security, misuse forms, or attempt to access another person's account or order information. Our branding, photography, and site content may not be reproduced without permission except as permitted by law. Third-party names and marks belong to their owners.

If something is wrong, contact us with the order reference and a description of the issue so we can investigate. Nothing in these terms excludes mandatory consumer rights, restricts remedies that cannot legally be restricted, or replaces the specific warranty promises made with your purchase.