Warranty & service

Your coverage

We provide this one-year limited warranty for the hardware supplied in your computer. Coverage begins on the original delivery date and covers defects in materials or assembly, and component failures during normal use. Keep your receipt or order confirmation so we can verify the computer and its delivery date.

Covered components include the processor, graphics card, memory, storage, motherboard, power supply, cooling system, and built-in LCD hardware. New and refurbished components supplied in your computer receive the same one-year coverage. This is a hardware warranty; it does not guarantee software compatibility, game performance, internet speeds, or the preservation of your files.

What we will do

For a covered fault, we will repair or replace the affected component and cover the necessary repair labor. We may use new or refurbished replacement components of equivalent or better specifications. If a covered fault cannot reasonably be repaired or resolved by replacement, we will discuss an appropriate alternative remedy with you, including any remedy required by law.

A repair or replacement is covered for the remainder of the original warranty period, together with any extension required by applicable law. We will explain the diagnosis and next steps; repair time depends on the fault, testing, and parts availability.

Start a service request

Call (888) 568-1071, email support@voltpcs.com, or use our return or repair request form. Include your name, order number, retailer, computer model, serial number, and a description of the issue. Photos or a short explanation of when the problem occurs can help us diagnose it.

We may guide you through troubleshooting first. If the computer or a component needs to come back, we will provide authorization, the correct service address, packing instructions, and the applicable shipping label. Please wait for these instructions before shipping anything. Requesting or receiving a shipping label does not itself establish that a fault is covered.

Request warranty service

Service shipping and packaging

For approved, covered warranty repairs within the United States, we pay standard shipping to our service location and back to you. Use the shipping arrangements we provide; do not buy expedited service or arrange a shipment expecting reimbursement without first agreeing it with us.

You are responsible for packing the computer securely and following our instructions. Use the original protective packaging if available, or suitable replacement packaging that protects the case, glass, and internal components. Contact us before shipping if you need packing guidance.

If inspection shows that the problem was caused by customer damage, misuse, or another excluded cause, you are responsible for the related repair and shipping costs. You are also responsible for damage during the trip to us that results from inadequate packaging. We will explain our findings and the applicable shipping or repair costs before proceeding with chargeable work. We do not charge an undisclosed flat penalty or carry out a paid repair without your agreement.

Damage and issues outside coverage

This warranty does not cover damage caused by accidents, liquid spills, misuse, unsuitable electrical power, incompatible components, incorrect installation, or inadequate customer packaging. It does not cover viruses, lost files, third-party software, or components and accessories that we did not supply with your computer.

Opening the case, upgrading a part, or obtaining independent service does not automatically void your warranty. Damage caused by that work may be excluded, but an unrelated covered hardware fault remains eligible. Contact us if you are unsure about compatibility or safe handling.

Registration and your data

Registering your computer helps us match its serial number to your order and contact details. Registration is optional for this warranty and does not extend the warranty period or replace proof of purchase.

Back up your files before service, sign out of personal accounts, and remove sensitive information when possible. A repair may require Windows to be reinstalled or a drive to be replaced, which can erase data. Keep your own drive-encryption recovery keys. Do not send passwords, payment details, or sign-in codes with the computer.

Register your computer

Support and your legal rights

Contact warranty support toll-free at (888) 568-1071 or at support@voltpcs.com. Phone hours are Monday–Friday, 9 AM–4 PM, and Saturday, 11 AM–3 PM, Eastern Time. You may request a copy of these warranty terms by phone.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Nothing in this warranty removes mandatory consumer rights. Terms supplied with an earlier purchase continue to apply to that purchase; later website updates do not reduce them.