Shipping & delivery

Where we ship and what it costs

We offer free standard shipping for direct orders throughout the United States, including Alaska and Hawaii. Enter your complete delivery address at checkout to see the available shipping service. Taxes, if applicable, are shown before payment.

If checkout cannot accept your address or offer a service, contact us before ordering. This includes any questions about territories, military addresses, PO boxes, or special delivery arrangements. International delivery is not offered through the standard U.S. checkout.

Ask about a delivery address

Dispatch and delivery are separate

In-stock computers dispatch within one business day after payment is completed and any necessary order verification is resolved. Business days are Monday–Friday, excluding public holidays. Orders received on a weekend or public holiday begin processing on the next business day.

Dispatch means the parcel is handed to the carrier; it does not mean the computer arrives that day. Transit time depends on your address and the carrier service. Use any delivery estimate shown at checkout and the carrier tracking updates for your shipment. Carrier estimates can change because of weather or other disruptions.

If we cannot meet a shipping timeframe promised for your order, we will contact you with an updated timeframe and the applicable option to cancel for a refund. We will obtain any agreement to a delay required by law.

Tracking your computer

We send shipment and tracking information using the contact details supplied with your order. A newly created tracking number may not show movement until the carrier scans the parcel. Keep your order confirmation and check spam or junk folders if an expected message is missing.

You can also sign in to view eligible recent direct-store orders. If you cannot find an order or tracking number, contact us with your order reference. You do not need to create an account to receive support.

View orders & account · Contact delivery support

Address changes and receiving the delivery

Check your street address, apartment or suite number, and contact details before paying. Contact us immediately if you need a correction. Once a parcel is with the carrier, we may not be able to change its destination or stop delivery.

Follow the carrier's delivery and signature instructions for your shipment. If a delivery attempt is unsuccessful or a parcel is returned to us, contact support so we can review the next step and explain any costs before arranging a new shipment.

Damage, missing parcels, or the wrong item

Inspect the box and computer when they arrive. If there is damage, photograph the packaging and affected areas, keep the packing materials, and contact us promptly with your order number. Do not use a computer that appears electrically unsafe or has damaged glass.

If tracking says delivered but you cannot find the parcel, check the delivery details and nearby safe locations, then contact us. We will help investigate with the carrier. A tracking scan alone does not remove rights you may have for an undelivered order.

If we shipped the wrong computer or a computer arrives faulty, contact us to arrange the appropriate return, repair, or replacement. we pay standard return shipping for faulty or incorrect items under our returns policy.

Returns & refunds

Orders placed with a retailer

For Amazon, Newegg, Walmart, or another retailer, use the delivery information and tracking attached to that retailer's order. Their shipping options and order procedures apply. We can still help with product or warranty questions.